testimonials

David Clements, International Director of Marketing, Tesco:

"I have renewed confidence and self-belief, and just as importantly, for the business, the adjustment to my personal style means people now listen to me, because they know our discussion will be important. It was clear, sensible coaching, delivered in a simple, motivational manner."

Lisa Hall, Manager of People Development and Customer Services, Global Refund (UK) Limited:

"I first started working with Rapporta when I joined Global Refund, having moved from Coca Cola Enterprises. I found that we share similar values with regard to the importance of client communication and service, and the Customer Communication programmes we developed were very well received. Later on, one of my biggest projects was to support a management feedback process for conducting one-to-one meetings with all staff. Rapporta provided excellent general guidelines and coaching for this, as well as a tailored Management Communication skills programme to develop and support all our managers' specifically in this area."

Keith Jones, Head of Internal Audit, Skandia Insurance Group:

"With executive coaching you achieve so much you forget how far you’ve come, and the benefits go beyond the workplace. That makes it incredibly good value for money."

William McMullan, Country Manager, Euro Refund:

"I worked with Rapporta several years ago when I was with a different company and found their sales training to be very effective. I’m now a Country Manager for Euro Refund and last year I contacted Rapporta to help me train my sales team in consultative selling skills, key account management, presentation skills and negotiation. Rapporta have once again delivered a very comprehensive and effective training programme to support my strategic plan; my team has performed extremely well in difficult economic times."

Hubertus Boese, International Marketing Director, Webasto (Germany):

"I have had more valuable feedback from you in a few hours than previously from whole presentation courses. There was fast revelation of key mistakes, and I now know how to get the audience involved in the first few minutes of my presentation – and how to keep their interest. I would absolutely recommend a similar coaching session from Rapporta to others, because there is a big gap between your own image and the real image with many colleagues."

Diane Richardson, Account Manager, McCue Corporation:

""Extremely useful, can’t wait to start using it. Very relevant as can be used with all our customers in any type of meeting."

A sample feedback, following a Rapporta Women’s Leadership Skills Programme:

"I have more confidence in my own ability and I have developed my communication skills to help me become more effective within my role. With my new increased confidence I will make more of an impact and be a better role model."

A sample feedback, following a Rapporta Women’s Leadership Skills Programme:

"The most pleasing aspect for me is that I have already witnessed a significant movement towards my objectives which has also been noted by others. Although the programme is over I will continue to challenge myself and bring to life my key learnings and also ensure that I challenge my Team in the same way."

A sample feedback, following a Rapporta Women’s Leadership Skills Programme:

"Being on this women’s leadership skills programme has helped me gain some valuable insights into my own personal development. The coaching has helped me focus my development on key areas which will ensure I have more impact in meetings or engaging with the hierarchy. Having started the course being slightly apprehensive, 4 months on, I am much more confident and have set myself clear goals, which, by putting what I have learned in to practise, I know I will achieve."

A sample feedback, following a Rapporta Women’s Leadership Skills Programme:

"By applying the models and practical learnings from the course I've been able to improve my effectiveness. I've learnt the importance and benefit of preparation as well as the impact of mind state, all of which have lead to me achieving better outcomes in my work."

A sample feedback, following a Rapporta Women’s Leadership Skills Programme:

"The programme has given me greater confidence to step out of my comfort zone and to proactively take control of my career development. I plan to build on the relationships developed over the last few months, with other women on the programme. By continuing to share knowledge and experience across different disciplines, the company will benefit because I will be able to make better informed decisions and recommendations on the projects I work on."

C. Clowes, Tesco Group:

"I found your coaching extremely helpful and positive. Your direction and advice on development areas has given me true support in aiming to achieve my goals."

Tracy Ellesmere, Director, Analyst Financials:

"From a company perspective, we achieved our two main objectives (for the programme). The feedback I have had from our staff has been positive too, in that they believe the sessions will help them improve their communication skills both at work and socially as well."

Mike O’Donnell, Project Manager, Sir Robert McAlpine:

"(The session was) very relevant – meetings will be more productive in terms of question quality."

D. Featherstone, Alix Partners:

"I have started to put some of this to work.  We had a conference call with the senior leaders of our firm, including our president, which I led this week.  I got unsolicited positive feedback on the call.  Nothing works quite as well as success!"

Alana Loomes, McCue Corporation:

"I learnt an awful lot on presentation skills in terms of voice, stance & body language. Also how to structure without overdoing it. A very enjoyable day, very relevant in work (and outside of work)."

Luc Gesvret, General Manager, Sofitel Hotel (Bucharest):

“Thank you for your invaluable support here in Bucharest for the team and me, it has been extremely effective and very much appreciated.”

Gabriela Rotariu, Key Account Manager, Sofitel Hotel (Bucharest):

"I wanted to thank you once again for the great course you gave us. As promised, I started to apply since the very next day of our course. Results appeared immediately: first gain, a lot more information about some events, a better relationship with the client The reward, the fact it works when applied."

Karine Luckraft, Business Development Director, Capcon Plc:

"We are far more effective now with team selling and team presentations."

David Cooper, Managing Director, A New Way of Doing Limited:

“The work undertaken by Mary-Louise was first class, not only in meeting the business objectives but also in the high level of professionalism under which the project was managed.”

Glyn Thornhill, Sales Director, Mercuri International (UK) Limited:

“I would not hesitate to recommend Rapporta Limited to any organisation, or individual, requiring assistance in image development or enhancement.”

James Keel, Business Systems Manager (Group Ordering), Tesco Group:

"During the coaching I have become more self-aware of how I am perceived, I believe that I was aware prior to the coaching but I was not aware of the impact this had on others. I also believe that the opportunity to step back and reflect has been invaluable, in particular to be able to do this with a peer and an external coach."

Julian Moss, Business Systems Manager, Tesco Group:

"Mary-Louise has particularly helped me grow in self-confidence. I have learned to communicate more effectively with senior stakeholders, and to present key messages in a way that lands successfully. I am also actively sharing my experience with others in my team during coaching and development sessions."